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Frequently Asked Questions

What is the minimum order requirement?

There is no minimum order requirement for purchase made at www.gemsbodyjewellery.co.uk.

How do you keep your body jewellery so cheap?

We purchase items in large 'bulk' lots, this enables us to purchase many items at lower prices than average. We also keep costs down by avoiding spending money on expensive extras such as printed catalogues.  As an online only business we have very few overheads. All this allows us to supply cheap body jewellery without compromising on quality.

How can I get a printed catalogue?

We do not supply printed catalogues, they are expensive and would be almost impossible to keep up to date due to our constantly updating product ranges!

What are your products made from?

The majority of our products are made from 316L surgical grade stainless steel, however we do also stock a small selection of gold, titanium and acrylic products. All materials conform to the EU nickel directive and are suitable for use in healed piercings. Some products have accessories or dangles which do not pass through the piercing.  These components may be made from other materials.

Do you offer any guarantee with your products?

We guarantee that all products will reach you in perfect condition.  If you receive a product which is not in perfect condition please contact us within 7 days and we will arrange either a replacement or a credit.  

Can I return any unwanted items?

Yes. Please refer to our Terms & Conditions page for more information.

How can I make payment?

We accept all major credit and debit cards, as well as Paypal, nochex, cheques, postal orders and bank transfers.

I am an international customer, how can I make payment?

Many international customers can make payment in the normal way with a credit or debit card via worldpay or Paypal.  However we do not accept credit card payments from certain high risk countries.  If you live in a high risk country you may make payment by bank transfer or international money order.

How will my items be shipped?

Most orders will be shipped with Royal Mail. You may choose standard, Recorded or Special Delivery.  Orders qualifying for free shipping will be shipped with standard or recorded delivery at our discretion. International orders are shipped with Royal Mail Airmail or Airmail International Signed For service. Shipping costs can be found on our delivery info page or checked from within the cart.

When will my order be shipped and how long will it take to be delivered?

Almost all orders are ready for shipping within 3 working days.  UK special delivery items will be delivered on the next working day after the order is shipped.  There is no guaranteed delivery time for other services. International delivery items are dispatched on the first available flight and depending on the destination should arrive with approx 5-14 working days after shipping. 

An item is out of stock, can I put it on backorder?

Some items are available to back order, this facility will be shown if it is available.  For other products please use the facility to receive an email when it becomes available again. 

I can't see what I am looking for, can you order items specially for me?

If you don't see what you are looking for please email me and I will do my very best to source that item for you.

Will you price match?

Certainly, please send us full details of where any product is sold elsewhere at a lower price and we will bring the cost of our product down to match it.  The products does not have to be identical so long as the design is similar and the materials are of equal quality. Please note that products must be sold at a regular fixed price (eBay Buy Now is acceptable).  We cannot consider auction prices or 'one off' sales prices.  Tax and shipping will be taken into account when price matching.